Las Guias Performance Review Committee

The Las Guias Performance Review Committee plans and implements the peer review of guides’ touring performance. The Chair of the Las Guias Performance Review Committee is appointed by the Coordinator of Education Services.

The Performance Review Committee Chair

  • Is a voting member of the Education Council and attends all Council meetings and reports on their committee’s progress.
  • Reports problems to the Education Services Coordinator.
  • Invites the Coordinator to all committee meetings. The Coordinator will attend whenever possible.
  • Acknowledges by thank you note or other means, appreciation for the work done by the volunteers if any are involved.
  • Sets up meetings and makes all arrangements necessary with the Museum Events Coordinator.
  • Reviews the content of the public section of the Guild website to determine the accuracy and currency of the information pertaining to the work of the committee. Sends necessary changes to webmaster@heardguild.org.
  • At the end of the year, reviews the committee job description posted on the Guild website and in the Committee Notebook. They should both be the same. Makes any necessary changes and sends to the President Elect and to webmaster@heardguild.org.
  • Attends the Notebook Turnover Meeting and submits in quadruplicate the annual Committee Report using the Sample Committee Report as a guide. These reports will be distributed to the incoming Committee Chair, the Coordinator,and  the President and one copy will be filed in the Museum Library and Archives. Also, a copy of the report in MSWord is e-mailed to webmaster@heardguild.org for posting on the Guild website.

Tasks

  • Select and train guides to perform peer review. Guides selected as reviewers must have given at least 60 Tours, completed a successful review of their own, and have excellent interpersonal and communication skills.
  • Schedule and monitor performance reviews for the year so that each guide receives a review by two trained guides at least once every three years and following a leave-of-absence of a year or more. A review will not be scheduled in the year following graduation from the Las Guias training course.
  • See that each guide receives immediate feedback concerning the review, has an opportunity to comment in writing on the review, and receive a copy after signing the review form.
  • If necessary schedule a second review by two different interviewers shortly after the first, and if problems persist, pass information to the Museum Educational Services Manager and the Guild Coordinator for Museum Education for disposition.
  • Keep the Education Services Manager apprised of reviews and evaluations with problems.
  • Store copies of all reviews and evaluations until no longer needed in a secure location and keep a record of dates when performance review was completed for each guide. Pass this record on to the succeeding Performance Review Chair. Since confidentiality has been promised, do not include review information in the annual committee report.
  • Periodically review (at least once a year), the review forms and update as needed. When changes are made, distribute the revised forms to the guides and give copies to the Museum Education Coordinator and Las Guias Handbook Committee Chair for inclusion in the next issue.

Time Line

September – April

  • Peer reviews can be done any time during this time frame. Typically it is done in February and March.
  • One month before reviews begin, select reviewers according to the criteria and hold a training session. This is particularly important for new reviewers.
  • Prepare copies of forms and envelopes and store them where reviewers have easy access to them.
  • Assign guides to reviewers. Typically each team of two reviewers is assigned two guides.
  • Apprise the Coordinator of Education Services of problems.

April

  • Review website description of committee work and send changes to webmaster@heardguild.org. Make sure job descriptions are the same in the notebook and website. Send changes to the President Elect and to webmaster@heardguild.org.
  • Attend the Notebook Turnover Meeting and submit notebook and copies of the Committee’s annual report. E-mail report in MSWord to the Guild Webmaster.

The Heard Museum Guild Board encourages innovation and process improvement, but new initiatives and/or different approaches, activities, or actions must be discussed with the assigned Coordinator and/or Guild Executive Committee and, if necessary, approved by the Guild Board and/or Museum.

rev 5/03/2011