Information Desk Support Specialist

Reports directly to and is a member of the Technology Management Committee and indirectly reports to Guild Museum Services Coordinator and/or Museum Visitor Services.

Summary

Provides technical support for the activities of the Museum Visitor Services, Guild Museum Services Coordinator and Information Desk team, including data entry, computer software and hardware maintenance and updating, advice regarding program capabilities and limitations, and other support as requested.

Time Requirement:

2 to 3 hours per week

Essential Duties and Responsibilities

• Meets regularly with the Technology Management Committee
• Communicates regularly with the Guild Museum Services Coordinator, the Heard Museum Visitor Services Manager, and, as appropriate, any of the various Museum Visitor Services Committees
• Evaluates current technical needs and provides solutions
• Enters data or trains others to enter data into the applicable software
• Updates and maintains the Email Alias structure in the Guild’s Google Account

Resources

• Training program with Guild Technology trainers and/or lynda.com
• The Volgistics internet application which provides extensive record keeping, scheduling, and reporting for volunteer organizations
• Google Analytics, an internet application for creating and maintaining email aliases.

Position Qualifications

• Should be an active member of the Information Desk Team
• Basic knowledge and familiarity with the Volgistics Membership, Checklist, and Mailbox modules, and the Google Email Alias application
• Working knowledge of MS Word, MS Excel Special Considerations
• Should have access to PC computer or laptop, Internet access and email
• Must possess good communication skills and great patience to provide technical assistance to Guild members

Time Line

August
Provides budget information to the Chair of the Technology Management Committee

September – April
Meets with Museum Services Coordinator and/or Museum Services as appropriate. Carries out assigned tasks.

April
Review and update this Position Description Submit recommended changes to the Technology
Management Committee

Revised: 10/15/17